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Massachusetts Ambulance Association


  • August 01, 2016 10:13 AM | Amanda Riordan (Administrator)

    For Immediate Release

    Lindsey Sonn

    Somerville, MA – August 1, 2016 - Cataldo Ambulance Service is pleased to announce the recent renewal of the exclusive contract to provide emergency ambulance services to the City of Chelsea. The contract, signed to renew as of July 1, 2016, is for a period of one year.

    Cataldo Ambulance has been providing ALS and BLS coverage for Chelsea since July 1983. As agreed upon by both parties, Cataldo Ambulance will also continue to provide coverage and support for various community events and details. Ambulance coverage will also be on standby at all working fires.

    Cataldo Ambulance Service, and its division Atlantic Ambulance Service, are committed to developing strong, long term relationships with the facilities, communities and patients served. The success is based on personal commitment, honesty, integrity and quality service.

    Cataldo Ambulance Service

    Cataldo Ambulance Service, and Atlantic Ambulance Service (a division of Cataldo Ambulance Service), currently provide 911 responses for 16 municipalities, hospitals and numerous private contracts from 19 base locations throughout Massachusetts covering Greater Boston and the North Shore. They are also a leading private provider of Emergency Medical Transportation in the Commonwealth. The Atlantic Ambulance Service Division is the primary entity that responds to communities in the northern most region of the Cataldo Ambulance Service operating area.


  • July 19, 2016 7:39 AM | Amanda Riordan (Administrator)

    At a recent MAA membership meeting, ambulance services were introduced to the Home Base Program, an innovative program serving veterans and their families.

    Saturday, July 23 marks the 7th Annual Run to Home Base at Fenway Park. The Run to Home Base connects the Veteran community to the people of New England, while raising awareness of the Invisible Wounds of War. Up to 2,500 runners and walkers and approximately 8,000 friends and family members will cheer on participants from the stands at Fenway. 

    The Park will open to all visitors at 5:30am and the Opening Ceremonies begin at 7:10am. The day also includes the Fan Experience Zone with trophies, Red Sox Legends, Wally the Green Monster; the Military Appreciation area with the assembly of 800 care packages taking place; and other free family-fun activities.

    Visit www.runtohomebase.org for more information! We hope to see you there.


    Please contact

    Leslie S. Feinberg
    Project Manager
    Red Sox Foundation and Massachusetts General Hospital Home Base Program
    office 617.724.5335

  • July 14, 2016 10:57 PM | Amanda Riordan (Administrator)

    Did you miss the July 13 MAA membership meeting? Catch up on what you missed by listening to the recorded session or reading draft minutes!

    Members, login to the Meeting Archive page to get started!

    Not yet a member of the Massachusetts Ambulance Association? Join today to become part of a thriving community of professionals dedicated to solving the toughest problems facing the ambulance industry.

  • July 14, 2016 2:01 PM | Amanda Riordan (Administrator)

    The Massachusetts Bureau of Heath Care Safety and Quality is seeking a new Director of the Office of Emergency Medical Services (OEMS). To submit yourself for consideration, please apply  http://tinyurl.com/MDPHDirOEMS before July 27, 2016.

  • July 13, 2016 7:48 PM | Amanda Riordan (Administrator)

    QUINCY, MA, ISSUED JULY 13, 2016…Fallon Ambulance Service (www.fallonambulance.com) employees have pledged their support to Massachusetts Governor Charlie Baker’s #StateWithoutStigMA campaign which seeks to end the stigma of addiction in communities.

    According the Massachusetts Department of Public Health’s website on the topic, “The stigma of drug misuse keeps people from seeking treatment. Words like “junkie,” “addict” and “druggie” can hurt, damaging self-image and standing in the way of recovery. Addiction is not a choice. It’s a chronic disease similar to diabetes, heart disease and arthritis.”

    In support of the program all of Fallon’s personnel have signed pledge cards and will run the program for the next four weeks educating people about the stigma of addiction and mental health. Fallon Ambulance is believed to be the first ambulance service in the Commonwealth to publicly endorse and support #StateWithoutStigMA.

    In supporting #StateWithoutStigma Fallon’s employees state that they understand that addiction is not a choice-- it’s a disease. They pledge to join the movement against stigma by embracing those in need and showing compassion in how they think about, talk about, and treat people who struggle with addiction – empowering them to seek treatment and a successful recovery.

    “In line with the company’s near 100-year old history of people helping people, supporting this campaign serves as a natural extension of Fallon as a community of concerned citizens,” said Peter Racicot, Senior Vice President at Fallon Ambulance.

    People who struggle with addictions to prescription painkillers and heroin (known as opioids) face a wide range of stigmas. A stigma is a mark of disgrace that sets a person or a group apart. When people are labeled primarily because of their addiction, they are being negatively stereotyped. Biased, hurtful words, attitudes and behavior represent prejudices against people with substance use disorder, and often lead to their discrimination and social exclusion.

    Stigmas can also create physical and mental barriers for people with addiction to seeking treatment.

     “As First Responders our Paramedics and EMTs are on the front lines of this crisis in our communities,” said Christine M. Hamilton, RN, EMT, Director of Risk Management and campaign champion at Fallon Ambulance. “Our men and women see first-hand the damage that addiction has done to families and individuals in our community. We are proud to educate and support the community and to treat people as people, with respect and dignity, as is our ongoing philosophy.”


    About Fallon Ambulance

    Fallon Ambulance Service was founded in 1923 by James R. Fallon, Sr. Mr. Fallon’s son, James R. (Ray) Fallon, Jr., served as President and owner from 1974 until 2000. Today, Timothy J. Fallon, grandson to the founder, serves as CEO.  Tim’s sister Kathleen Mackie, step brothers, Peter Racicot, Senior Vice President and Normand Racicot, Vice President, also represent the third generation of this family business. And a fourth generation represented by 7 great grandchildren of the founder is working in various capacities in the organization. Fallon Ambulance is the largest privately owned and operated ambulance service in the Northeast. Fallon Ambulance employs more than 600 personnel, operates more than 150 vehicles and responds to over 160,000 emergency and non-emergency calls per year.  Fallon Ambulance is the 9-1-1 provider for the municipalities of Milton, Brookline, Weymouth, and Dedham and provides primary backup to Boston and Randolph. Fallon Ambulance Service additionally provides medical transportation for a number of area medical facilities including nursing homes, hospitals, and HMOs throughout Greater Boston, the South Shore and Metro West region. It is headquartered at 111-115 Brook Road, Quincy, MA and operates satellite offices throughout its coverage area. Fallon Ambulance Service has been recognized many times by various business and community organizations for its exceptional service.  For additional information about Fallon Ambulance Services or programs that the company offers, contact Peter Racicot, Senior Vice President, at (617) 745-2117 or visit www.fallonambulance.com.


    Jim Farrell

    PR First

    2048 Washington Street Suite 1

    Hanover, MA 02339


    Cell: 617-429-7990

    Twitter: @jimprfirst


  • July 07, 2016 10:10 AM | Amanda Riordan (Administrator)

    Somerville, MA – July 7, 2016 - Cataldo Ambulance Service is pleased to announce the recent renewal of the contract to provide exclusive back-up coverage of Advanced Life Support (ALS) and Basic Life Support (BLS) ambulance services to the City of Melrose. The contract renewal, which began July 1st 2016, is for a period of two years.

    As agreed upon by both parties, Cataldo Ambulance will also continue to provide coverage and support for various community events. Since July 2008, Cataldo Ambulance Service has been involved in emergency medical services coverage for the City of Melrose. With several base locations surrounding Melrose, Cataldo Ambulance is well-equipped to handle the continued requests for back-up ALS and BLS responses within the City.

    Cataldo Ambulance has a proven track record of clinical excellence and thirty-nine years of experience in providing emergency medical services in the Greater Boston and North Shore areas of Massachusetts.

    Cataldo Ambulance Service

    Cataldo Ambulance Service, and Atlantic Ambulance Service(a division of Cataldo Ambulance Service), currently provide 911 responses for 16 municipalities, hospitals and numerous private contracts from 19 base locations throughout Massachusetts covering Greater Boston and the North Shore. They are also a leading private provider of Emergency Medical Transportation in the Commonwealth. The Atlantic Ambulance Service Division is the primary entity that responds to communities in the northern most region of the Cataldo Ambulance Service operating area.


    Lindsey Sonn

  • July 05, 2016 8:57 AM | Amanda Riordan (Administrator)

    Somerville, MA – July 5, 2016 - Cataldo Ambulance Service is pleased to announce the recent renewal of the exclusive contract with Atlantic Ambulance Service, a Division of Cataldo Ambulance Service to provide medical transportation services to Anna Jaques Hospital in Newburyport, MA. The term of the contract began on July 1, 2016 and will remain in effect for a period of three years.

    In November 2012, Atlantic Ambulance began operations in The City of Newburyport and the surrounding communities of Salisbury and West Newbury. Since that time, Atlantic Ambulance has assumed the responsibility of providing all frontline EMS ambulance services to each of the three communities. Atlantic Ambulance is pleased to continue to work in conjunction with Anna Jaques Hospital, as their Exclusive Medical Transportation provider.

    Atlantic has a proven track record of clinical excellence and a strong expertise in working with large, well-renowned medical institutions throughout Massachusetts. Vice President, Dennis Cataldo stated, "Everyone at our company is thrilled to be continuing our relationship with the Anna Jaques Hospital. We truly enjoy the outstanding working relationship that exists between the many staff members of our organizations. Together we are dedicated to providing exceptional services to every patient we serve".

    Cataldo Ambulance Service greatly values the hard work, dedication and compassionate care that is delivered by their employees to the patients and visitors of Anna Jaques Hospital.  

    Anna Jaques Hospital

    On May 7, 1884 the first patient was admitted to Anna Jaques Hospital. By 1901 the hospital's original building had become inadequate. Plans began to take shape and three years later in 1904 the Georgian Revival building that stands to this day was opened at 25 Highland Avenue in Newburyport. That "new" hospital remains the centerpiece, and proud historic front, of Anna Jaques Hospital today. Although many hospital expansions, and an attractive neighborhood, have grown up around the hospital, the original building stands as a testament to one woman's, and one physician's, commitment to the community and its needs.

    Cataldo Ambulance Service

    Cataldo Ambulance Service, and Atlantic Ambulance Service(a division of Cataldo Ambulance Service), currently provide 911 responses for 16 municipalities, hospitals and numerous private contracts from 19 base locations throughout Massachusetts covering Greater Boston and the North Shore.  They are also a leading private provider of Emergency Medical Transportation in the Commonwealth.  The Atlantic Ambulance Service Division is the primary entity that responds to communities in the northern most region of the Cataldo Ambulance Service operating area.


  • June 20, 2016 1:57 PM | Amanda Riordan (Administrator)

    Today, P. Sean Tyler, Secretary of the Massachusetts Ambulance Association, reviewed program changes to MassHealth regarding medical necessity documentation for all types of non-emergency medical transportation. He also led a lively discussion around operationalizing the changes for both ambulance and wheelchair transportation service.

    MAA members, visit the Reimbursement & Billing page to launch the on-demand recording!

    (Not yet an MAA member organization? Join online today.)

  • June 20, 2016 9:21 AM | Amanda Riordan (Administrator)


    CONTACT: Jim Farrell, PR First, 781-681-6616jfarrell@prfirst.com

    DARTMOUTH, MA, ISSUED June 20, 2016…Stat Ambulance Service has been awarded an extension of their municipal 9-1-1 contract with the Town of Dartmouth for another five years.

    Mark Haskell, President of Corporate Affairs and Government Relations for Stat/Southcoast EMS, said that the company has been the contracted 9-1-1 responder for the Town for more than 30 years. The contract with the Town existed before the company transitioned ownership to Carol Mansfield of Mattapoisett, making it the first female-owned ambulance firm in the state. With this contact, Stat will have served the Town of Dartmouth for 40 years.

    Carol Mansfield, CEO of Stat Ambulance, said, “We value the relationship we have with Dartmouth and are looking forward to another five years of providing 911 service to the town.”

    Ms. Mansfield’s tenure in the ambulance industry began in 1987 when she purchased Stat Ambulance. In 2008 she founded Southcoast EMS, which expanded their territory to include 9-1-1 backup for Fall River and New Bedford, and multiple nursing homes in the area. In 2012 she purchased Coastline Ambulance in East Providence. This acquisition doubled the size of the company.  Also in 2012, Stat launched Stat Emergency Medical Training which provides EMT training to local area residents. In 2015 she purchased New England Emergency Medical Training Center in East Providence.  NEEMT prepares individuals for the EMT & Paramedic exams.

    About Stat/Southcoast/Coastline EMS/Stat Emergency Training/New England Emergency Medical Training

    Together the firms employ over 250 local residents, and operate more than 60 ambulances, 30 wheelchair vans, 8 medical livery vehicles and two fleet service vehicles. All companies set  high standards in the recruitment and training of their Paramedics, EMTs and medical livery drivers. Corporate headquarters are located at 360 Faunce Corner Road, North Dartmouth, MA. The companies run buses in New Bedford, Fall River, Newport, RI, East Providence, Warwick and Smithfield, RI. For additional information please contact Mark Haskell, President of Corporate Affairs and Government Relations at 401-434-3120, or visit www.southcoastems.com

  • June 13, 2016 12:36 PM | Amanda Riordan (Administrator)

    Interview with Ron Quaranto, COO of Cataldo Ambulance Service, Inc. and Vice President of the Massachusetts Ambulance Association

    What is community paramedicine?

    The initiative behind community paramedicine is to provide quality care to high-risk patient populations (e.g. congestive heart failure, pneumonia, MI, etc.) at a controlled cost. We want to avoid unnecessary ambulance rides, ER visits, hospital admissions and observation when a patient does not necessarily require all that additional care and expense, and could simply receive some type of intervention and management in the home environment. That is a driving force behind community paramedicine.

    How did Cataldo begin its community paramedicine program?

    When community paramedicine became a hot topic here in Massachusetts, about half a dozen ambulance services lobbied the state to allow for a special project waiver in order to trial community paramedicine. Massachusetts regulations, the way they are currently written today, do not allow ambulance services to treat and not transport. With community paramedicine, we want to treat patients at home and preferably leave them at home with good treatment. Both Cataldo and Eascare Ambulance Service were successful and were granted a special project waiver. In order to get the waiver we needed to have a partner, and Cataldo chose the Beth Israel Deaconess Medical Center to do our trial with.

    Tell us about Cataldo’s community paramedic program.

    About three years ago, we began the development of our program, SmartCare. Our approach, unlike other community paramedic programs out there, was not to use our existing ambulance fleet, but to instead use dedicated vehicles and clinicians who are specially trained in providing care for the high-risk, more complex patient populations. The vehicle we use is not an ambulance – it does not have lights or a siren. It is a minivan style vehicle that is fully equipped at the ALS level, so paramedics have everything that an ambulance has (all of their equipment, intubation, IV, medication, etc.) but in a non-emergent vehicle. The vehicle also has advanced technology with teleconferencing and data sharing, and a modem so laptops can connect wirelessly and transmit that data.

    While there are other agencies out there, like home care agencies and visiting nurses associations, which are all incredibly valuable and which we work very closely with, our program is slightly different. We do different interventions and have different skill sets. We have identified vehicles and community paramedics who are specially trained to do advanced treatment on these particular patients. When we identify a patient in need (meaning a patient who does not require 911 services but does require some attention), we deploy the community paramedics. They go to the home, evaluate the patient, and in the end make a determination on whether or not the patient can remain at home or should go to another healthcare facility, be it an urgent care center, the ER, or the primary care physician’s office. All treatment and evaluation is done based on pre-established protocols that we’ve collectively developed with the care team so they know what intervention they can do and at what points they need to stop and consult with the care team. There is always a high-end interaction between our community paramedics, the ordering nurses, and the primary care physicians, and the community paramedics are able to do a lot of data sharing, such as the electronic patient care report, test and lab results, etc., right from the patient’s home. We also have the ability to utilize teleconferencing, so we can bring the physician or nurse face-to-face with the patient for follow-up on a specific issue.

    Another value of the SmartCare program is that our communication center is available 24 hours a day, 7 days a week. Most healthcare facilities/institutions have systems in place that are available during the day, but are not necessarily available during evenings, nights and weekends. These are the times when there is a demand and the limited availability of care causes people to call an ambulance and go to the hospital when they may not need to. By having SmartCare’s resources available at these times, community paramedics can go directly to the patient, evaluate him or her, and then make the decision on whether or not the ER is the correct destination, or if he or she can remain home and avoid the expense and stress. Patients usually do not want to go out and sit in the ER waiting for what is often a minor diagnosis, and then come home faced with copayments and other bills. Being able to see a healthcare provider in the home setting and get the same results, in many cases, saves patients both time and money and allows for a better quality of life.

    Does SmartCare have any patients scheduled for regular visits?

    Unfortunately, one of the things that the special project waiver prevented us from doing was that proactive approach. We want to identify patients who are considered high-risk and enroll them in our program for regular evaluations, both in-person with a community paramedic as well as over the phone. While this proactive approach is an integral part of community paramedicine, we’re not allowed to do it yet, though we’ve requested to and I’m confident we will be granted the ability to once regulation is rewritten for community paramedicine here in Massachusetts. Massachusetts has only recently signed Mobile Integrated Health into law and the state, along with the Department of Public Health, created an MIH workgroup to finalize the regulations and protocols under which community paramedics will practice. Once that is complete, we will have the ability to treat patients both proactively, prior to them in need, as well as more urgently should they have a situation that requires immediate attention but not emergency 911 response.

    Was it difficult to get the special project waiver? Was it a long process?

    It really was quite challenging. It was new and there was a lot of pushback from some of the outside agencies who felt threatened that we were going to take away from their responsibilities – their patients and their transports – which certainly wasn’t the case and has proven not to be the case. We’re looking to work collaboratively with these other services. Even though Cataldo is a transportation provider, we made it clear from the beginning that our intent is not to provide all the transportation, even for the patients who may need it. For a community where Cataldo is not the provider, we call that community’s provider to make sure they maintain the transport. Though the intent behind our program is not to steal transportation volume and revenue, it was a little bit challenging to convince everyone. It took quite a few presentations for the leadership to grasp community paramedicine here in Massachusetts. It’s still a work-in-progress, but we’re confident that in the next six months or so we’ll be fully operational without special project waivers.

    As for the timeline of the process, it took about a year of presentations, meetings and development. We submitted our initial request in November 2013, and were issued a special project waiver which ran from October 2014-November 2015, and then were granted an extension until regulations are finalized.

    Since the program began, have you received any feedback from those outside agencies that were originally pushing back?

    Yes, we’ve had great responses from both the municipalities and the other mobile healthcare agencies. We’re required by the state to report monthly on our interactions, and so far we’ve had great patient outcomes and all indications are that everyone is very pleased with the special project waiver, hence why they are moving forward with more formalized regulation. With ACOs being developed and new regulations that manage hospital readmissions, the SmartCare program has been a good thing for everyone – we can all control costs better while maintaining the quality care that patients deserve.