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Massachusetts Ambulance Association

Best Practices Summit + MAA Membership Meeting

  • December 07, 2016
  • 10:00 AM - 3:00 PM
  • Pro EMS, 31 Smith Place Cambridge, MA 02138


Slide presentations, when provided by speakers, have been posted to the member-only Meeting Archive section of the MAA site.

Check out photos on the MAA Facebook page!


The MAA board invites you to showcase your service's best practices, as well as learn from dozens of others' at the inaugural MAA Best Practices Summit. Lunch will be provided.  

Time  Session  Speakers 
10:00 a.m.  Breakfast  Sponsored by

10:00 a.m.–10:15 a.m.
Greeting and Welcome
MAA Board
John Chemaly, President
Bill Mergendahl, Director 
10:15 a.m.–10:30 a.m.
Smart911 Applied
See how Cataldo is driving improved patient experience and outcomes with Smart911. Participating citizens can link both home and work addresses to their mobile phones, which can be passed on to responders in the field for more a detailed, rapid response. Additional information including pets in the home, vehicle details in the event of an accident, and even emergency contacts can all be included in a Safety Profile. Get the scoop straight from the staff driving this initiative!
Cataldo Ambulance
Chuck Fothergill
Timothy Convery 
Brian O'Donnell
10:35a.m.–10:50 a.m.
Automated Reporting With FirstWatch
See how Trinity is using FirstWatch to automate internal and external reporting for narcotics, school, on-time performance, and more.
Trinity EMS
Jon Kelley
10:55 a.m.–11:10 a.m.
Building a Culture of Safety
Learn how to use technology, equipment, incident review, error reporting, and training to foster a culture of safety at your ambulance service.
Bill Mergendahl
11:15 a.m.–11:30 a.m.
High Deductibles: How Private-Pay Became Self-Pay, And What You Can Do About It
Solutions Group
Brian Choate
★ Gold Sponsor

11:30 a.m.–11:45 a.m.

11:45 a.m.–12:00 p.m.
Clinical Excellence at Pro
From CQI to SPWs to tech, Pro is renowned for its clinical excellence. Learn from their processes and protocols.
James DiClemente
12:05 p.m.–12:20 p.m.
Ebola Virus Disease Patient Transport Program
Kevin Mont
12:25 p.m.–12:40 p.m.
Understanding Eascare's Mobile Integrated Health Program
Overview of statistical data from EasCare's MIH program with Commonwealth Care Alliance. We will have a review of the current data including volume, patient satisfaction survey results and lessons learned.
Matt Goudreau
 12:45 p.m. - 1:00 p.m Coverdell Stroke Collaborative for EMS Massachusetts Department of Public Health
Joanne Carney LaBelle
1:00 p.m.–1:30 p.m.
Sponsored by Insight Mobile Data

1:30 p.m.–3:00 p.m.
MAA Membership Meeting
Open to MAA member organizations. Agenda to follow—catch up on previous meetings on our document archive page.
MAA Board 

Thank You to Our Sponsors!


Membership Meeting

Catch up on minutes from previous meetings on the member-only Meeting Archive page.


Thanks to our hosts, Pro EMS!

31 Smith Pl
Cambridge, MA 02138


From Concord Ave, turn onto Smith Place (a Burger King is on the corner). After approximately 350’ you will come to an alley way on your left. Take that left. The first large building on your right is Pro EMS. Parking (including valet) is available in front of the building in the white circle. The Star marks the entrance for the event.


Pro EMS has kindly agreed to provide free parking for participants. However, some parking may require use of a (free) valet. Please let the attendant know if you plan to leave early. View Parking Map►


There is not an official hotel for the summit. However, the Best Western Plus TRIA is a half mile/10-minute walk away, includes breakfast, and has very reasonable rates.


Please be prepared to present for 10-12 minutes on your topic, and to allow a few minutes at the end for questions. AV will be onsite to assist with setting up personal laptops, or you may use the MAA laptop. Please email your presentation slides to maa@the-aaa.org so we have them ready for you.

Additional Sponsorship Opportunities

Showcase your brand to the most innovative ambulance companies in Massachusetts and beyond. Sponsorship packages are available from $1100–$2500.  Contact maa@the-aaa.org for details!