EMT & Field Training Officer
EMT/Field Training Officer, Ross Griffin, has been working at Armstrong for over 5 years. Ross initially took an EMT course as part of his college curriculum for UMASS Lowell where he graduated with a degree in Criminal Justice and a minor in Psychology. Ross always knew he wanted to help people by interacting with them directly, and EMS was the perfect opportunity to gain experience with emergency responses.
As having a medical emergency or an ambulance transport is often a scary and confusing time for patients and family, Ross always provides a calm and competent environment to help put them at ease, provide stellar medical care and connect them with resources and help they need. Ross always explains every step along the way for treatments & transfers in order to help patients feel engaged and connected. Ross’ documentation is always detailed and complete as to promote good continuity of patient care as well as help with the billing process. When patients are settled at their destination, Ross always wishes them well and leaves them with encouragement to feel better or heal quickly. Ross always applies the “golden rule” when caring for his patients as if they were his own family members.
As Ross became a more senior EMT, he started noticing areas where he could assist new EMTs. Wanting to help educate and support his colleagues, Ross became a Field Training Officer where he helps train EMTS to provide the highest level of care and compassion while improving their clinical and operational skills. Their successes are Ross’ successes.
One of Ross’ colleagues said this about him: “I have worked with Ross for the past year. In that time, Ross has shown incredible commitment towards his duties as a FTO. His patience and attention to detail has prepared many EMTs for the road ahead. He always takes time to explain how to do every aspect of the job to new EMTs whether the call is a routine transfer or a trauma alert. I was especially impressed at how Ross went the extra mile during the pandemic in ensuring that all third riders were staying safe by teaching them proper techniques for donning and doffing PPE. Ross also took it upon himself to work at both COVID testing and vaccination sites. Ross’s commitment to the betterment of the next generation of EMS coupled with his skilled patient care is truly remarkable”.
Armstrong Ambulance is proud to name Ross as our 2021 Star of Life!